What is a Process?

All organizations have activities to get things done. These activities usually have three parts: input, operation, and outcome. These three steps are called a process. A quality process produces a consistent, reliable and repeatable outcome. The process must be controlled at all times in order to get the outcome you want. Companies need the outcome to be the same each time; they need to plan out the process.

Two activities occur every day that affect almost everything that happens in an organization: Communication and Learning. These activities directly relate to product and service quality and profitability. Communication should be viewed as a process that can be improved upon to hit certain goals and objectives. Communication is a process. The input is the idea or message * the operation is the method of delivery of the message * and the outcome is the understanding of the message among learners.

Learning is also a key process. The input is the knowledge or skill that is identified * the operation is the learning experience * and the outcome is the understanding of the new knowledge. If the process is consistent, reliable and repeatable, this transfer will be the same for each learner. By improving the communication and learning processes, your organization will see increased results in productivity.